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Vice President of Operations, MAXIMUS Health Services
Mr. Raftery has more than 22 years of experience in project management, project implementation, change management, operational remediation, cost forecasting, call center management, and health care policy analysis. He oversees a team of 12 operations experts who are deployed nationwide to assist MAXIMUS Health projects with new initiatives, corrective actions, and new technology and process implementations. His range of experience includes providing leadership of project management teams, workflow analysis for both call centers and back office functions, financial management of large scale projects, effective subcontract management, and implementation of advanced call center technology to maximize performance. In addition, he is experienced in productivity enhancement through process redesign and performance management, providing leadership of project management teams, managing geographically dispersed operations.
Prior to his current role, Mr. Raftery worked in various leadership positions at MAXIMUS including nine years as Director of Operations for MAXIMUS Health Services, and six years on the MAXIMUS Health Benefits Management Program as Deputy Project Manager and Manager of Contract Compliance and Planning. Before joining MAXIMUS, he held positions at the Federal Funds Information for States and the National Governors’ Association.