Child Support

As a market leader in child support services, MAXIMUS brings a world of knowledge, compassion and dedication to the children and families we serve

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Child Support

MAXIMUS has a long and rewarding history of serving as a trusted partner to governments large and small around the world – and nowhere is this more evident than our work in child support. We combine best practices, innovations and staff who are as knowledgeable as they are compassionate with expertise across the full spectrum of child support operations to deliver unparalleled service and outcomes for participants. Our diverse portfolio of services includes business process outsourcing, transaction processing, employer services, contact centers, outreach, training and early intervention programs.

Over the past year we expanded our operations. We:
  • Answered more than 2 million calls
  • Processed in excess of 33 million new hire reports
  • Served more than 458,000 children through our full service contracts

The following infographics illustrate our qualifications:
Child Support Caseload
Child Support Transaction Processing

Transaction Processing

MAXIMUS is a leader in providing transaction processing services to child support programs. From centralized mail and forms processing to new hire records reporting, medical support documents processing, answering calls and e-mails, and beyond – we handle routine administrative tasks so case workers can focus on more complex work that requires their unique skills.

Employer Services

We leverage our corporate Workforce Services expertise to help parents secure meaningful employment critical to family self-sufficiency.

Contact Centers

MAXIMUS has operated child support contact centers since 2004. By handling customer inquiries, we free up case workers to address complex program tasks. We answer customer questions about a range of topics, including child support payments, modifications to child support orders, and medical support for children.

Early Intervention

The MAXIMUS Early Intervention Program provides a unique, personal-contact approach that focuses on non-custodial parents and employers to establish a pattern of “payment compliance” that can result in a significant increase in full and on-time payments.

Full Service

Our full-service outsourcing solution is customized to your program’s needs and encompasses full and specialized child support case-management services, including intake, enforcement, order modification and collections.

Consulting

MAXIMUS offers a range of consulting services to help you assess and improve program performance.