Child Support

Helping parents be heroes

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Child Support

As a global leader in child support services, MAXIMUS brings next-generation, family focused thinking to each and every project we undertake. Our dedication to the children and families we serve is fortified by a depth and breadth of capabilities, expertise and innovations unparalleled by the competition. We are proud to do our part in helping parents be heroes.

Turn to MAXIMUS for high-quality, cost effective solutions that help government child support programs fulfill their missions.

MAXIMUS Leadership in Child Support

  • Nearly 40 years of experience
  • Currently partner with 25 states on outsourced child support programs, including 13 states where we manage multiple operations
  • Established market leader in five of the eight child support service segments in which we compete

Full Service

  • Collected more than $6 billion in child support in total, with more than $680 million collected in fiscal year 2013
  • Manage more than 370,000 child support cases, including those for the three largest full-service programs in North America (Memphis, Baltimore City, and British Columbia)

Employer Services

  • Processed 50 percent of the nation’s new hire reporting in 2013
  • Conduct outreach to 40 percent of the nation’s employers

Paternity Acknowledgement

  • MAXIMUS has supported IV-D programs with Voluntary Paternity Establishment programs across the United States in AZ, CO, DE, DC, GA, HI, KY, LA, MD, MA, MN, NJ, OH, SC, TN and VA
  • View videos of success stories told by fathers participating in the Baltimore City Office of Child Support Enforcement program

Early Intervention

  • The MAXIMUS Early Intervention Program provides a unique, personal-contact approach that focuses on non-custodial parents and employers to establish a pattern of “payment compliance”
  • Our California delinquency prevention program has collected an overall total of $27.4 million through 2013
  • Our Illinois early intervention project produced a $27.3 million net increase in child support collections over the three years the project was in operation – collecting $27.35 for each dollar spent

Outsourcing Services

  • Full-service Operations
  • Employer Services
  • Customer Service / Call Centers
  • New Hire Reporting
  • Medical Support Enrollment & Enforcement
  • Paternity Acknowledgment Services
  • Delinquency Prevention & Early Intervention
  • Intergovernmental Case Processing
  • Non-custodial Parent Programs

Consulting Services

  • Performance Improvement
  • Caseload Cleanup
  • Program Assessment
  • System Planning & Quality Assurance
  • System Development
  • Policy & Program Review