Reimagine your state government experience
What do people expect when they engage online with government services? Partnering with Maximus can help you transform your technology and operations to meet their expectations.
Get startedFor states looking to elevate the government customer experience, start with your state’s digital home — where people renew licenses, register to vote, establish businesses, post and apply for jobs, access emergency assistance, pay taxes, and access other public services — and reimagine it through a 360-degree view of your customers.
Personalized customer experience
People expect the same kind of engagement they receive from the world’s leading consumer brands — in other words, fast, seamless, and personalized. To meet these expectations, state governments must transform their technology and operations to reimagine the customer experience.
Learn how to stay a step ahead
Our capabilities for enhancing customer engagement
Digital omnichannel customer support unifies engagement across all touch points, personalizes information, streamlines submission of information and documents, offers notifications and assistance, and reduces the time to get people the outcomes they seek. And behind the scenes, automated workflows, integrated systems, and actionable data help drive easier decision-making by your agency leaders.
Achieving digital accessibility to accommodate all consumers
A government program's website serves as the main online source of information about its services. Ensuring the site is inclusive and adheres to accessibility compliance standards not only helps those with diverse abilities but also improves the experience for all visitors.
Learn about our digital accessibility solutions
We can help improve your digital platforms
Customer experience
Straightforward site navigation and a friendly, streamlined style helps people of all abilities and literacy levels easily find the information they need.
Usability testing
Qualitative research, field testing, and user testing with real representatives from your digital audience reveal how well your site meets their perceptions and needs.
Digital accessibility
Testing, remediation, and monitoring improve the overall usability of your digital platforms and keep them in compliance with accessibility laws and regulations.
Deliver personalized government services with a human-centric approach
Improving CX through service delivery
houldn’t have to provide the same information to multiple state agencies. A new approach to service delivery combines service design, engagement, and measurement to deliver better outcomes.
Leveraging data to move people forward
Turn consumer engagement data into predictive models for proactive insights that improve the services people receive. Our solutions employ safe and secure data strategies to help state government programs deliver on their missions.
Featured Insights
From silos to seamless: How state governments deliver personalized services
Natural Language Processing is changing the game for GX (Government Experience)
How to unlock a better user experience for constituents
Five attributes every government agency needs from a successful partner