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September 28, 2016

The Future of Digital Services in Government

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In the next video of our continuing series on Citizen EngagementTM Services, Martha Dorris, former Deputy Associate Administrator for the Office of Citizen Services and Innovative Technologies at GSA, discusses the future of digital services in government and how they can be used throughout the Citizen JourneyTM.

September 13, 2016

The Evolution of the Contact Center to the Citizen Engagement Center

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In the first of a series we’ll be running throughout the fall on Citizen EngagementTM Services, Scott Clarke, Vice President of Citizen Engagement Services for MAXIMUS Federal, discusses the importance of evolving the contact center into the Citizen Engagement Center. He also addresses what is different about the Citizen Engagement Center and the positive impact it has on the Citizen JourneyTM.

August 31, 2016

Celebrating 20 Years of Welfare Reform – Part 5: The Future of Welfare Reform

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The Personal Responsibility and Work Opportunity Reconciliation Act (PRWORA) was signed into law on August 22, 1996, marking one of the most significant social policy reforms in recent history. It dramatically transformed the entitlement system Aid to Families with Dependent Children (known as AFDC or ADC), which had emphasized cash welfare payments over employment. Doug Howard, a former state administrator who ran welfare programs in Iowa and Michigan, shares his insights in a series of blogs about the transformation that started before 1996 and has continued over two decades.

August 15, 2016

The Importance of Government to Deliver a Better Citizen Experience

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Lisa Veith, Senior Vice President of Business Development and Marketing for MAXIMUS Federal, discusses the renewed importance that government is facing in enhancing the Citizen Journey. Lisa was also recently nominated for a 2016 FedScoop 50 award for Industry Leadership. You can vote for her here. (Voting is now closed).

July 26, 2016

Celebrating National Child Support Awareness Month and Child Support Professionals Everywhere

August 2016 marks the 21st anniversary of National Child Support Awareness Month, established by former President William Jefferson Clinton through Proclamation 6814 to recognize the importance of child support programs at all levels of government – and the professionals who operate them – to ensuring children receive the necessary financial support to lead secure and healthy lives.

June 28, 2016

MAXIMUS Federal Moves Up on Washington Technology’s Top 100 List

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MAXIMUS Federal was once again recognized as one of the 100 largest government technology contractors by Washington Technology. This year, MAXIMUS Federal moved up to number 54, making the jump up three spots from last year’s rankings. The publication “has ranked the 100 largest government contractors for more than two decades, and it is viewed as one of the best barometers of the federal market’s competitive landscape.” The rankings are calculated using government spending and obligations during fiscal 2015.

June 08, 2016

CMS Rule for Medicaid and CHIP Managed Care: The Effects of the Rule on Long-Term Care

Recently, the Centers for Medicare & Medicaid Services (CMS) released a final rule (the Rule) affecting state Medicaid programs that use managed care organizations (MCOs) to deliver services to their beneficiaries. We held a webinar on Thursday, May 26 on the effects of the rule on long-term care. If you would like to view the webinar in its entirety or see the slides, click here.

May 23, 2016

CMS Medicaid Managed Care Final Rule Q&A from MAXIMUS Webinar

Recently, the Centers for Medicare & Medicaid Services (CMS) released a final rule (the Rule) affecting state Medicaid programs that use managed care organizations (MCOs) to deliver services to their beneficiaries. We held a webinar on Tuesday, May 3 summarizing the Rule and what it means for states. If you would like to view the webinar in its entirety or see the slides, click here.

May 17, 2016

Cross-Agency Integration

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Jim Miller, Vice President of Strategic Solutions, discusses how states can improve health outcomes by collaborating across agencies. Since social needs are such a critical driver of a beneficiary’s determinants of health, cross-collaboration between agencies can create substantial changes in health outcomes.

April 29, 2016

The Next Generation of Prescription Drug Monitoring Programs

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J.P. Crouse, Vice President of Pharmacy and Provider Programs, discusses a modernized approach to prescription drug monitoring programs that alerts doctors and pharmacists to potential problems before prescriptions are filled.

For more information, view our informational brief.

April 25, 2016

CHDA Recognized for Excellence, Awarded Merlin Accreditation

Congratulations to the Centre for Health and Disability Assessments (CHDA), a MAXIMUS wholly-owned subsidiary in the United Kingdom, for being awarded Merlin Accreditation by Assessment Services, Ltd. Merlin Accreditation is a prestigious recognition of any organization delivering on a contract through a supply chain, and CHDA is our second U.K. business to earn this recognition.

April 12, 2016

Women’s Rights and Gender Equality: Best Practices for Refugee Protection Services

I recently had the honor of presenting at “Double Jeopardy: Woman Refugee,” a panel organized by the European Parliament as part of International Women’s Day. The event focused on the refugee crisis from a gender perspective in order to raise awareness of the situation of women refugees in Europe. I spoke alongside Mary Honeyball, Member of the European Parliament, and Rahela Sidiqi, Trustee of Women for Refugee Women.

April 05, 2016

Public-Private Partnerships: Compelling Benefits for Government Agencies to Consider

The federal funding incentive structure for IV-D programs is dependent upon meeting federal performance goals in five key program areas (paternity establishment, support order establishment, current support, arrears collections and cost effectiveness) as well as improving performance and increasing TANF and non-TANF collections. Performance in these program areas and collections impact a state’s ability to generate federal dollars for its program.

March 15, 2016

MAXIMUS Federal Included in New Gartner Report

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I am pleased to announce that MAXIMUS Federal has been included in a new report from Gartner, “Competitive Landscape: New U.S. Federal Market Battleground Calls for New Tactics.” MAXIMUS Federal is one of six companies listed as a vendor that is proactively changing the rules of engagement in a dramatically evolving U.S. federal landscape.

January 26, 2016

Looking Back & Looking Ahead for State Medicaid Programs

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2015 was another interesting year for Medicaid programs. There were many of the same issues at play as in 2014, most notably the Affordable Care Act (ACA)’s effect on Medicaid enrollment. More states decided to expand their programs, talked about delivery and payment reforms extensively, and took big strides with their long-term care and dual eligible coordination of care initiatives. Through this range of issues that played out, we identified these notable trends

December 02, 2015

Using Culturally Competent Outreach to Enhance the Success of Child Support Programs

The United States is a diverse nation, comprised of many unique individuals who are each a product of their own experiences and environment and shaped by their culture. When operating a social program that serves the public, such as with child support services, differences in cultural backgrounds can lead to miscommunications that may impede program success. To be successful in providing services to a diverse public, child support organizations must be able to bridge cultural divides by leveraging Culturally Competent Outreach methods.

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