Tom Romeo wrote in NextGov about how intelligent virtual assistants and artificial intelligence will transform the future of federal contact centers.


Tom Romeo discusses four federal market trends to watch from now through the end of the year in an article for Washington Technology.


Scott Clarke wrote an article for Government Computer News (GCN) discussing how an intelligent virtual assistant can support citizens’ needs after a natural disaster.


Lisa Veith is chairing a great event, AFCEA:  Innovation in Technology — Delivering Better Government Services to Citizens, on March 1st in Washington, DC that features speakers from OAI, GSA, VA, IRS and USCIS. Don’t miss this opportunity to network with government and industry leaders!


Lisa Veith shares her thoughts about the importance of the human touch in the citizen experience with government, despite advances in technology.


Tom Romeo wrote an article for Federal News Radio on how fixing governmentwide backlogs will take more than technology.


Congratulations to Tom Naughton on being selected to the 2018 #FedHealthIT100! This award honors those individuals recognized for driving change and advancement in the Federal Health IT and Consulting Market. 


Raj Parameswaran wrote a piece for Washington Technology discussing the technology trends he expects to see in the federal government in fiscal 2018.


Andy Beamon wrote a piece for GCN about how new emerging technologies and innovative business processes can improve the citizen experience.


MAXIMUS Federal Celebrates National Customer Service Week (Oct. 2nd — 6th). Watch as our team shares their perspectives on what it takes to deliver great customer service.


Andy Beamon has a new Insights blog post on three ways that artificial intelligence is revolutionizing contact centers.


MAXIMUS moves up 25 spots on Bloomberg Government’s 6th annual BGOV200 ranking of the top federal contractors.


Tom Naughton wrote an article for Healthcare Business Today on the importance of addressing social factors in value-based care programs.


There’s been a lot of talk about how artificial intelligence (AI) can enhance the citizen experience. Tom Romeo wrote an article for NextGov that detailed some of the opportunities it presents.


Tom Romeo wrote an article for Government Executive on how agencies can use outcomes-based contracting to deliver better results for less money.


MAXIMUS Federal celebrates National Small Business Week and Lisa Veith writes about strengthening our commitment to delivering the right outcomes with small business alliances.


In the latest video from our Citizen Engagement Series, a team of talented Millennials from MAXIMUS Federal share their thoughts on how they reach out to government and how they’d like to see government services evolve in the future.


Tom Romeo, President of MAXIMUS Federal, wrote an article for Government Executive about the importance of improving citizen engagement – no matter who wins the election. He also spoke to two former agency leaders, Martha Dorris and Jim Williams, who shared their insights on the future of serving citizens.


Andy Beamon speaks to how a Citizen Engagement Center can both improve the Citizen JourneyTM and reduce operating costs.


Scott Clarke, Vice President of Citizen Engagement Services for MAXIMUS Federal, discusses the importance of evolving the contact center into the Citizen Engagement Center.