Customer Services, Digitally Enabled

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We are forging a new type of experience

Combining the power of customer-centered design and technology to create the total experience.

From customer experience to the total experience

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Building trust

Using human-centered design to deliver innovative services and solutions for millions of people, supported by CX technologies that are shaping the future of how government serves its citizens and rebuilds trust.

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Seamless experiences

Interlinking digitally powered services and solutions leveraging enterprise data and human-centered design methods to understand customers and meet them on their preferred channels.

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Realtime insights

Providing rapid support and scalability to meet changing customer needs. We provide organizations with real-time insights into customer and employee sentiment and enterprise operations.

Unleashing the power of experience — through unparalleled service delivery

Our seamless integration of technology and service delivery ensures every interaction creates a holistic and exceptional journey.

  • Digital Customer Engagement

    Experience digital convenience. Engage with ease through self-service, chat, text, and virtual assistants. Connect with live agents seamlessly, ensuring personalized support tailored to your preferred channel.

  • Customer Journey Management

    Empower agents with seamless, 24/7 customer engagement. Personalize interactions, learn continuously, and deliver connected experiences across channels with AI-enhanced capabilities for unparalleled customer satisfaction.

  • Workforce Management & Engagement

    Optimize your workforce with precision. Streamline scheduling, ensure quality, and enhance engagement. Elevate your workforce management with tools that prioritize efficiency and employee satisfaction.

  • Staffing & Surge Support

    Effortlessly meet demands with our dynamic staffing solutions. Whether it's peak times or unexpected surges, ensure optimal customer support with flexible and reliable contact center surge support.

Powerful partnerships for powerful outcomes

Offering a seamless suite of technology and tools to connect customers to government services.

Enables you to connect at every touchpoint anytime, anywhere through AI, chatbot, intelligent virtual assistant, text and live agent support.

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Empowers agents to deliver superior customer services. AWS and GovCloud ensure high availability, security, and reliability for innovative experiences.

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Access a 360-degree view of citizen experience, offering real-time insights into the customer journey, contact center operations and performance.

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Configure key information related to records from the world’s most trusted CRM, like case management, contact centers, self-service, and more.

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Maximus Innovation Center

Creating a digital future – where innovation creates transformation

Embark on a transformative journey at our Maximus Innovation Center, where mission converges with collaboration.

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The Maximus Difference

We are the trusted and proven thread between strategy, experience, and successful execution to help federal agencies deliver on time, every time.

Experience

Maximus has deep experience designing and delivering innovative services and solutions for millions of people, supported by CX technologies that are shaping the future of how the government serves its citizens.

Approach

We create digitally powered services and solutions leveraging enterprise data and human-centered design methods to understand customers and connect with them on their preferred channel.

Scale

Maximus swiftly scales for evolving needs, offering real-time insights into customer sentiment and enterprise operations. Our experienced approach ensures fast, effective staff training for seamless, scalable support.

Your journey towards a reimagined government experience awaits.