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November 13, 2014

Eric Rubin Discusses Preparations in the Exchange Contact Centers for the Second Open Enrollment Period with the Washington Post


Eric Rubin, President of Health Operations, spoke with Washington Post reporter Amrita Jayakumar about lessons learned from the first enrollment period of the Affordable Care Act, and how we are preparing for the upcoming one.

October 27, 2014

“Trust Equity” Leads to $8 Million Catch by MAXIMUS

MAXIMUS strives to earn the role of trusted advisor for the programs we serve. In the child support community, MAXIMUS has unofficially compiled and reported performance data for all state child support programs since 1999. The MAXIMUS data compilations and projections have given states early indications of how the federal Office of Child Support Enforcement (OCSE) will rank each state’s performance when it publishes its official results.

October 07, 2014

Public-Private Partnership with New York Department of Health Leads to Recognition for Outstanding Customer Service

MAXIMUS and the New York State Department of Health (DOH) have worked together for more than 15 years, providing a range of contact center services for the state’s Medicaid and health insurance programs. These include New York’s Medicaid managed care program, many of the governor’s Medicaid reform initiatives, and the centralized statewide Enrollment Center where eligible individuals can renew their public health insurance.

September 18, 2014

MAXIMUS Chief of Human Capital Mark Andrekovich Named Top Human Resources Executive


Congratulations to Mark Andrekovich for being named on ExecRank’s Top Human Resources Executives for 2014 list. The award measures experience, business results, significant professional achievements and peer recommendations, among others, and ranks the top 200 executives.

Mark has served as our Chief of Human Capital since September of 2005. He has more than 20 years of comprehensive human resources experience with multi-national companies and also serves as the President of the MAXIMUS Tax Credit and Employer Services Division.

September 05, 2014

Customer Contact Centers are Critical for Second Open Enrollment

This post was originally written by Ilene Baylinson for Healthcare Reform Magazine, discussing the challenges the second open enrollment period will bring. To view the entire post, click here.

August 12, 2014

Tom Romeo Discusses How Outcomes Affect Program Success


Tom Romeo, President of MAXIMUS Federal Services, highlights the importance of outcomes-based contracting and contract management in Viewpoints, an American City & Country blog. In his article, Mr. Romeo discusses how a focus on outcomes brings program success to government and industry. You can read the full article here.

August 11, 2014

Enhancing the Citizen Journey: A Shift in Focus to Citizen Services

The government’s imperative to improve the consumer experience, and the opportunity it holds for industry.

Websites, 24/7 customer support, mobile applications and other tools have opened communication between government and citizens like never before. Citizens demand customer service for everything they do – the government is no exception – and they want many options to access it. However, with each new advance in delivering customer service, the complexity of the processes and consumer technology increases for how it’s delivered.

July 02, 2014

Outcomes-based Contracting Article Featured in June Issue of Contract Management


Tom Romeo, President of MAXIMUS Federal Services, shares his expertise on outcomes-based contracting in the June issue of Contract Management. In his article, Mr. Romeo delves into the advantages of using an outcomes-based approach to government contracting rather than more traditional methods, in order to better meet the mission goals of U.S. public agencies.

June 06, 2014

MAXIMUS Chief Financial Officer David Walker Named Public Company CFO of the Year


Congratulations to David Walker for being named 2014 Public Company CFO of the Year by the Northern Virginia Technology Council. David was recognized for his outstanding achievement and excellence in promoting the region's technology community at the Greater Washington Technology CFO Awards on June 2, 2014.

May 07, 2014

Young Invincibles: Educating the Next Generation of Health Care Consumers


One of the most popular features of the Affordable Care Act (ACA) was ensuring coverage of children on their parents’ health insurance up to age 26.  These young adults are often called the “young invincibles” and are a segment of our population that previously was largely uninsured.

April 29, 2014

The Power of Partnerships


A Bloomberg Government study reports that U.S. contract spending fell 3.1 percent in 2013 – the largest one-year decline since 1997 – with sequestration, government shutdowns, drawdown of military operations in Afghanistan and OMB spending reduction policies all playing a role.

April 01, 2014

Takeaways from the HIMSS Conference: Health Care Delivery is Moving to a Patient-Centric Model

Health care delivery is increasingly shifting to a focus on meeting the demands of patients and less about them navigating the provider model.

March 12, 2014

In Child Support, Early Intervention Trumps Enforcement

The percentage of U.S. children living in a household with two married parents has dropped from 77 percent to 64 percent since 1980. While this doesn’t change the fact that children continue to receive the majority of necessary economic and emotional support from their parents, it does make it more of a challenge. Today, more and more parents rely on government provided financial assistance or court-ordered child support payments for their child, which means child support agencies are playing an increasingly important role in the well-being of our nation’s kids.

February 20, 2014

Few States Show Interest in Establishing Own Exchange, But Medicaid Expansion Is Gaining Momentum


Most states that are on the federally facilitated marketplace (FFM) are not showing great movement towards establishing their own exchanges under the Affordable Care Act (ACA), but the growing Medicaid rolls are changing many state's perspective on whether to expand their programs.

February 06, 2014

Exchange Contact Centers Are Helping Thousands Navigate Health Reform

Behind the self-service exchange websites, contact centers are helping consumers with the tough questions they have about health insurance coverage.

Henry Ford once said that, “Coming together is a beginning, staying together is progress, and working together is success.” The same could be said for health reform, which represents one of the most complex and sweeping changes to our nation’s health care system since the introduction of Medicare and Medicaid. 

February 03, 2014

Takeaways from AHIP Exchange Conference: More to Exchanges Than Technology

Technology is only part of the equation to a positive insurance exchange consumer experience.

January 27, 2014

MAXIMUS Chairman John Boyer Honored with RFK Ripple of Hope Award


Joining the likes of Bill Clinton, Al Gore, Desmond Tutu, Bono and George Clooney, MAXIMUS Federal Chairman Dr. John Boyer has been awarded the 2013 Robert F. Kennedy Ripple of Hope Award.

December 20, 2013

Introducing the MAXIMUS Blog

An online forum for stories, strategies and discussion about what’s next in delivering government service.



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