Human Services
By helping agencies meet their safety net program goals, we’re transforming people’s lives by improving their access to support and resources that foster economic empowerment.
Solutions for state and local agencies
Helping people overcome barriers and achieve self-sufficiency requires addressing their needs for sustainable employment, safe housing, reliable childcare, nutrition, and access to healthcare. We serve as the bridge between families and the services they need to thrive.
Workforce development
By considering each person's needs, motivations, and barriers, we connect them with resources and help them create an employment and training path to achieve their career goals.
Child support
Our family-centered operational approach and deep expertise in child support, employment, and training programs help agencies streamline and modernize their programs.
Disability benefits and eligibility advocacy services
We help agencies ensure SSI/SSDI applications for children and adults in their caseloads have all the required information, avoiding unnecessary delays in disability benefits.
AI-enabled, blended workforce solution
Combining state staff, contractor teams, and intelligent automation, we help agencies adapt to demand and deliver an enhanced customer experience with speed and accuracy.
SNAP error rate prevention
Building a more accurate and efficient SNAP eligibility process is a necessity. Despite tight state budgets, federal deadlines are fast approaching and there's a cost to doing nothing. You need the support of a trusted partner to prevent payment errors before they occur and the flexibility to meet demand and avoid backlogs.
See how we can help
Automated quality assurance
Our AI-powered technology provides real-time accuracy checks throughout the review process — including intelligent document processing (IDP) and natural language processing (NLP) to extract and verify data from documents, transcripts, and forms — quickly alerting staff of errors.
Pre-eligibility quality assurance review team
Cases flagged in the automated QA process can be routed to highly trained eligibility support staff based on a state’s tolerance for risk. QA team members verify eligibility factors, correct errors, and provide feedback to frontline staff to reduce rework and support continuous learning.
SNAP accuracy assistant
Our AI-powered accuracy assistant tool sits alongside staff as they process cases to flag inconsistencies and missing information, such as income calculations and household participation, to help improve workflow speed and accuracy.
Monitoring and reporting
Our interactive dashboard offers state leaders real-time visibility into key project metrics, helping them track progress, identify error trends, and drive continuous improvement.
Refresher training
We support states by identifying eligibility staff training needs based on error-prone case detection and results. Through a mix of AI-powered training simulations and real-time feedback in workflows, we provide your staff the know-how to identify and correct errors efficiently and effectively.
- Automated quality assurance
- Pre-eligibility quality assurance review team
- SNAP accuracy assistant
- Monitoring and reporting
- Refresher training
Scalable and resilient state UI programs
Even with meaningful modernization gains, structural challenges continue to strain state UI programs — especially during economic uncertainty. A blended workforce model powered by intelligent automation provides a resilient, scalable solution that supports staff, protects program integrity, and enhances service delivery. Explore how teaming with a trusted partner can help your UI program work smarter, respond faster, and better serve individuals and families in need.
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