Make every citizen interaction with your program count
Respond to the growing demand for assessments
Resolve benefit disputes with a nonjudicial approach
Modernize your program, adapt to changing needs
Make services easier to access, ensure program integrity
For some, government benefits are a lifeline in times of crisis. Therefore, accessing vital services should be straightforward and easy. At the same time, programs need to run accurately and free of waste and abuse. We help you do both.
relationships with 14 states
providing eligibility support (including NY, CA and TX)
calls per month for government services
We engage with consumers the way they prefer – whether by web, phone, email, text, mobile app or in-person. By providing a consistent, streamlined experience, we achieve high voluntary choice rates that reflect our success in matching people with coverage.
Our proven experience in electronic matching of state and third-party sources can help you make eligibility determinations with the highest degree of confidence.
We observe strict protocols to ensure we remain free of conflicts, financial or otherwise, that could undermine public confidence and trust in the integrity of the services we deliver on behalf of government.Read this white paper to learn more
Tap into our knowledge to streamline access to your programs, give consumers a single point of access across multiple health and human services programs, or manage provider enrollment. Here are the types of programs we currently support:
From webchat to streamlined renewals, our enrollment center keeps raising the bar on service for 3.3 million Medicaid beneficiaries and other health insurance program users.
target audience enrolled in voluntarily-selected managed care plan
To re-verify Medicaid eligibility, Illinois sought our expertise in external data matching. Our solution revealed that 46% of current beneficiaries were ineligible or belonged in a different program. In addition, we reduced eligibility processing time by 25 minutes per case.
in annual savings in per-person/per-month payments to the Medicaid Managed Care Network