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January 04, 2019

Friday Five: Artificial intelligence - How soon will it transform customer service?

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In this week’s Friday Five, MAXIMUS is reading about Medicaid, final open enrollment numbers, social determinants of health, how artificial intelligence can change customer service, and the global impact of blockchain.

October 26, 2018

Friday Five: Government agencies are using blockchain effectively, but struggling to communicate in plain language

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In this week’s Friday Five, MAXIMUS is reading about changes to the insurance waiver process, opioid grant spending among states, Medicaid ballot initiatives, and recent reports on how government agencies are using blockchain effectively but communicating poorly with the public.

June 01, 2018

Friday Five: Health care, the labor market and social services are interconnected

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In this week’s Friday Five, MAXIMUS is reading about the Medicaid work requirement debate, opioids impact on workforce, preventing provider fraud, and whether blockchain can streamline health care records.

April 20, 2018

Friday Five: Unstable insurance markets, work requirements for food stamp recipients & changes to government technology

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In this week’s Friday Five, MAXIMUS is reading about state attempts to stabilize the ACA, how losing Medicaid coverage impacts prisoners and their families, work requirements for food stamp recipients, and changing government technology.