Artificial Intelligence

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September 13, 2017

Three Ways Artificial Intelligence is Revolutionizing Contact Centers


Beginning in the 1960s, when 1-800 numbers first became the de facto means of customer service, supporting citizens has evolved from one-way communication into a multichannel experience that is vital to how citizens get information from the government.

August 11, 2017

Friday Five - August 11, 2017


In this week’s Friday Five, MAXIMUS is reading about how Medicaid ended up with such implementation variation between states, the status of Medicaid expansion waivers, and concern over the looming deadline to reauthorize CHIP funding.

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