MAXIMUS Federal Joins Top Federal Agency Leaders at Customer Experience (CX) Summit

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October 01, 2015

I am pleased to announce that, on behalf of MAXIMUS, I will be co-chairing the American Council for Technology (ACT) - Industry Advisory Council’s (IAC) first Customer Service Experience Summit – The CX Journey…Understanding Customers and Engaging Employees. The CX Summit is the first in a series of events that will explore one of the most pressing issues for the government today: citizen services.  The event will be held on October 7 at the Washington Marriott in Washington, D.C.

ACT-IAC is a non-profit, public-private partnership dedicated to improving government through the application of information technology.  ACT-IAC provides an objective, ethical and trusted forum where government and industry communicate, collaborate and learn.

The event features leaders in citizen services from government agencies who are actively leading the charge to improve the government customer experience. We are honored that Beth Cobert, Acting Director, U.S. Office of Personnel Management, will serve as our keynote speaker. Along with Ms. Cobert, our guest speakers include Department of Veterans Affairs (VA) Deputy Secretary Sloan Gibson and Chief Veterans Experience Officer Tom Allin. Tom, who serves as the CX Summit’s government co-chair, will discuss how the VA is transforming the veteran experience.

The half-day event also features two panel discussions: “Understanding Your Customer” and “Engaging and Empowering Employees for the CX Journey.”  Panelists from both government and industry will dive into their experiences, detailing lessons learned, and will also look to the future. Other guests include leaders from General Services Administration, U.S. Census Bureau, Transportation Safety Agency, Social Security Administration, Forrester and more. For more details and to register for this CX Summit event, please visit the ACT/IAC website.  

With this incredible line up of guests, this first CX Summit is set to be a great kick off to an important series of discussions around Citizen Services and the Citizen JourneyTM. Also, with the celebration of National Customer Service Week October 5 - 9, there’s no better time to start this dialogue between industry and government.