Improving Citizen Engagement for an Aging Population
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The demographics of the U.S. are increasingly changing to include more Americans over the age of 65. As this population grows, it is important for those delivering government services to understand how to best engage this aging population.
In our continuing series on Citizen Engagement Services, Alycia Diggs-Chavis says that while they are more embracing of technology than some would expect, they still value the human touch.