Effectively Using Social Media to Improve Citizen Engagement

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November 10, 2016

Next in our continuing series on Citizen EngagementTM Services is Callista Small, Senior Social Media Specialist at MAXIMUS, discussing how social media has become a key Citizen Engagement tool for providing government services. She highlights how, unlike any other industry, consumers are truly driving the conversation surrounding government services across social media and by participating and actively listening to these conversations, the government can better determine how to deliver its services.