Automated Solutions for Employment Programs
As programs are asked to "do more with less," automated processes become increasingly critical. By creating greater efficiencies, our workers can spend more individual time with participants. We use innovative technologies to automate routine administrative work, creating more face-to-face time with our participants, while also saving limited resources. Our automated solutions are integral components of our full-service programs, but can also be integrated and customized for an existing employment program.
MAXIMUS. Innovation at Work.
Case Management Assistance Center (C-MAC)
We understand that personal interaction makes all the difference in case management. Unfortunately, program regulations have placed increasing administrative burdens on front-line workers — monitoring, tracking and filling out forms, rather than engaging participants. Our Case Management Assistance Center (C-MAC) suite of services easily integrates into a variety of human service programs and uses state-of-the-art call center, mail house, and automated data entry technology to remove the burden of routine tasks from case managers.
C-MAC services include:
- Live inbound and outbound calling
- Automated outbound calling campaigns
- Mail processing
- Imaging and support of electronic case files
WorkQWEST™
Our proprietary WorkQWEST 3.0 case management system allows case managers to focus on the needs of participants rather than "pushing paper." By automating services that traditionally require a significant time commitment from line staff, workforce programs can deliver higher quality services. WorkQWEST 3.0 delivers a robust set of features including:
- Workflow Routing. Improves workflow by tracking all required case actions and preventing necessary case actions from "slipping through the cracks." WorkQWEST makes certain that staff consistently work all cases, including the most difficult-to-serve participants.
- Automated and Paperless. Automates all case files and uses fully automated assessments to generate employment plans. Dashboards provide at-a-glance caseload performance and required actions.
- Automated Sanction Processes. Helps ensure participants comply with program requirements by automatically generating good cause letters and outbound auto-dialer calls in the event of non-compliance.
Voucher Management System
The MAXIMUS voucher management system (VMS) is an innovative Web-based application that tracks registered and approved provider services and electronic invoicing, and issues electronic vouchers for reimbursements. The system works well in conjunction with call center and program management services that track payments from invoice processing to check disbursement. In addition, we offer a suite of training, outreach, and marketing services.
Social Media Tools and Online Job Seeker Databases
Through a variety of strategic partnerships, MAXIMUS offers a number of social media tools and job databases:
- Social Media Tools. Using existing social media tools, we developed MAXSpace, a MAXIMUS-moderated, online support community for job seekers and staff to share best practices, job leads, and other useful information to assist participants to find and retain employment. We also offer a platform for individuals to build and integrate resumes into existing social network sites.
- Job Search Databases. We subscribe to a number of job databases that cater to populations from recipients of cash assistance to former mid- and upper-level managers. These databases include industry profiles, educational and re-training opportunities, job search advice from industry leaders, industry salary information, information on local career events, job search webinars, vacancy listings that receive feeds from numerous sites, and additional online career coaching resources.