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Medicaid

Helping patients make well-informed health decisions

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To learn more about our Medicaid services, e-mail us.

Spotlight On

MAXIMUS Technology Solutions for Medicaid

MAXIMUS provides systems development, integration, and implementation services to public sector agencies that provide direct health care services. We develop Web-based solutions that facilitate consumer access to Medicaid services.

Medicaid

Since the beginning of Medicaid managed care, MAXIMUS has partnered with states to provide:

  • Easy ways to enroll customers
  • Effective educational materials
  • Convenient, friendly, and comprehensive customer support

MAXIMUS emphasizes multi-channel access and good communication with Medicaid customers. Using a variety of enrollment approaches, materials, and media, we develop community-based traditional and online outreach, marketing, and educational and enrollment tools, in the language of each community. Our outreach workers and customer service representatives reflect and understand the populations we serve.

Enrollment

MAXIMUS administrative services and advanced technologies make us the leader in managed care enrollment services, processing more Medicaid enrollments than any other company in the nation. MAXIMUS operates call centers nationwide devoted to helping applicants and beneficiaries understand how to get health services.

We make enrolling easy and convenient, and empower clients with communication materials so they can make the best choices for themselves and their families. Over 80% percent of the individuals we have enrolled made a well-informed health plan selection based on our unbiased and responsive services, instead of being automatically assigned to a health plan. 

Program Consulting

MAXIMUS also offers Medicaid and other health program business process reengineering consulting services.

Keeping Kids Healthy

Far too many children who are eligible for Medicaid are not enrolled. Ensuring that children and families have access to resources and services that support early health and development can pay large dividends in the long term. MAXIMUS has developed innovative ways to connect with hard-to-reach, underserved populations to help provide all eligible children with access to preventive and primary health care (Early and Periodic Screening, Diagnosis, and Treatment, or EPSDT), including:

  • Targeted Outreach efforts
  • Plain language communications
  • Friendly, helpful customer service

High Quality Customer Service

"I have had problems locating dentists for my four children, and I truly felt that your staff person went the extra mile to address my concerns.  She explained to me exactly what Health Steps checkups covered, located dentists for me, and helped me with appointments.  I admire her customer service skills, since great customer service is hard to find these days."


    -Texas Health Steps Helpline Caller