Government Customer Experience
Maximus empowers government agencies to deliver personalized, meaningful interactions at scale. Our adaptive solutions transform how people experience public services, so your agency can focus on its mission.
Improving how people experience government
Delivering a seamless, personalized customer experience takes more than technology. Whether through a contact center or a digital service, it requires solutions that adapt to how people actually seek help — and that hold up under real volume.
Contact center services
We elevate omnichannel contact centers that connect people to government across phone, chat, text, and email. Context carries across channels, so people don't have to start over when they switch.
Digital government
We design and operate secure digital services — websites, portals, mobile apps, and self-service tools — that people can use without calling for help. Accessibility is built in from the start, not added later.
Human-centered design
We design services around how people actually use them, combining technology with one-to-one support. Research and testing inform the design, so services work for the people who depend on them most.
Total Experience Management (TXM)
The Maximus Total Experience Management (TXM) solution unifies customer and employee experience in one modular platform. Built with leading cloud and contact center partners, TXM scales to agency needs without requiring a full system replacement.
Explore Maximus TXM
Customer engagement for state agencies
People expect service from government to be as fast and seamless as everything else in their lives. Maximus helps state agencies modernize the technology and operations behind that experience.
Discover Government CX
Maximus Innovation Center
The Maximus Innovation Center is where we prototype, test, and refine new approaches before deploying them at scale. Agencies can see solutions working in a real environment before committing to implementation.
Visit the Innovation CenterWhen employee experience improves, customer experience follows. This paper examines the connection between the two and what it means for federal agencies delivering public-facing services.
Thoughtful service design
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