With more than 100 customer contact centers around the globe, we understand that effective contact centers serve as the front-line for information and customer service for connecting people to public programs. MAXIMUS brings decades of award-winning  customer contact center experience, proven technology and knowledgeable customer service representatives.
Our friendly and professional customer care experts have a passion for helping people. We bring best practices for recruiting, hiring and training to find these unique individuals for our contact centers, which leads to higher retention rates and reliability. Our scalable process offers governments the ability to quickly and cost effectively staff-up to support implementation of new programs or program modifications.
MAXIMUS has the right contact center solution to meet your program needs. Our monthly call volumes at our various contact centers range from 40,000 to nearly one million interactions. We bring technology to bear, offering agencies and departments a menu of options to suit their requirements and objective. We offer a combination of services that include: