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April 25, 2016

CHDA Recognized for Excellence, Awarded Merlin Accreditation

Congratulations to the Centre for Health and Disability Assessments (CHDA), a MAXIMUS wholly-owned subsidiary in the United Kingdom, for being awarded Merlin Accreditation by Assessment Services, Ltd. Merlin Accreditation is a prestigious recognition of any organization delivering on a contract through a supply chain, and CHDA is our second U.K. business to earn this recognition.

April 12, 2016

Women’s Rights and Gender Equality: Best Practices for Refugee Protection Services

I recently had the honor of presenting at “Double Jeopardy: Woman Refugee,” a panel organized by the European Parliament as part of International Women’s Day. The event focused on the refugee crisis from a gender perspective in order to raise awareness of the situation of women refugees in Europe.

April 05, 2016

Public-Private Partnerships: Compelling Benefits for Government Agencies to Consider

The federal funding incentive structure for IV-D programs is dependent upon meeting federal performance goals in five key program areas (paternity establishment, support order establishment, current support, arrears collections and cost effectiveness) as well as improving performance and increasing TANF and non-TANF collections. Performance in these program areas and collections impact a state’s ability to generate federal dollars for its program.

March 15, 2016

MAXIMUS Federal Included in New Gartner Report

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I am pleased to announce that MAXIMUS Federal has been included in a new report from Gartner, “Competitive Landscape: New U.S. Federal Market Battleground Calls for New Tactics.” MAXIMUS Federal is one of six companies listed as a vendor that is proactively changing the rules of engagement in a dramatically evolving U.S. federal landscape.

January 26, 2016

Looking Back & Looking Ahead for State Medicaid Programs

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2015 was another interesting year for Medicaid programs. There were many of the same issues at play as in 2014, most notably the Affordable Care Act (ACA)’s effect on Medicaid enrollment. More states decided to expand their programs, talked about delivery and payment reforms extensively, and took big strides with their long-term care and dual eligible coordination of care initiatives. Through this range of issues that played out, we identified these notable trends

December 02, 2015

Using Culturally Competent Outreach to Enhance the Success of Child Support Programs

The United States is a diverse nation, comprised of many unique individuals who are each a product of their own experiences and environment and shaped by their culture. When operating a social program that serves the public, such as with child support services, differences in cultural backgrounds can lead to miscommunications that may impede program success. To be successful in providing services to a diverse public, child support organizations must be able to bridge cultural divides by leveraging Culturally Competent Outreach methods.

November 24, 2015

Improved Methodologies for Reducing Improper Payments Can Save Billions Across the Federal Government

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The federal government provides numerous forms of payment and support to citizens. These include Social Security retirement and disability payments, educational loans and grants, housing vouchers, and veterans’ disability payments— not to mention the enormous variety of health care payments provided annually through multiple federal agencies. These payments account for billions of dollars in federal government spending each year, with each managed through its agency’s unique process for identifying, evaluating and paying beneficiaries.

October 29, 2015

Chatting Up Employers Improves New Hire Reporting for Child Support

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Pennsylvania achieved an immediate – and sustained – improvement in its electronic reporting rates by adding live chat to its new hire reporting website. By enabling employers to chat with program representatives while they upload data on new employees, Pennsylvania’s program is seeing greater accuracy and faster reporting times — enabling it to locate non-custodial parents and expedite the child support withholding process.

October 15, 2015

October is National Health Literacy Month: How it’s Key to Improving Health Outcomes

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October has been designated as Health Literacy Month, which brings a renewed focus on ensuring that Americans understand how to manage their health care, and with the Affordable Care Act (ACA), how to manage their health insurance coverage. Health literacy is defined as the degree to which an individual has the ability to obtain, communicate, process and understand basic health information and services to make appropriate health decisions.

October 01, 2015

MAXIMUS Federal Joins Top Federal Agency Leaders at Customer Experience (CX) Summit

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I am pleased to announce that, on behalf of MAXIMUS, I will be co-chairing the American Council for Technology (ACT) - Industry Advisory Council’s (IAC) first Customer Service Experience Summit – The CX Journey…Understanding Customers and Engaging Employees. The CX Summit is the first in a series of events that will explore one of the most pressing issues for the government today: citizen services.  The event will be held on October 7 at the Washington Marriott in Washington, D.C.

September 29, 2015

Featured Article in SEEN Magazine: “Taming Big Data to Advance Student Education”

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The promise of big data has been touted widely by leaders in nearly every industry, including education. Along the way, it has also created some trepidation about the sharing and use of personal information on a large-scale basis. In his recent article published in SEEN Magazine, Dr. Philip E. Geiger, Senior Vice President of the MAXIMUS K-12 Education Practice, discusses how school districts can harness the promise of big data to advance student education.

September 21, 2015

Shifting the Focus of State Child Case Workers to High Value Activities

Enforcement and collections are critical activities within any child support program. In Texas, local child support case workers focus more of their time and attention on activities that benefit from their expertise. The state accomplished this by creating a centralized operation for more time-consuming administrative functions, including:

September 14, 2015

Decoding the Federal Funding Formula to Maximize Funding for Your IV-D Program

The formula used by the federal government to calculate the amount of funds it gives to state IV-D programs is complex. By understanding how it works, however, you can evaluate your state’s performance to identify those activities that could help generate more federal dollars for your IV-D program.

Three Components of the Federal Funding Formula

As overall performance and collections increase, states are able to generate revenues from each of the three components of the federal funding formula:

August 06, 2015

DecisionPoint Hits the Road

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As conference season approaches, MAXIMUS subject matter experts are preparing to hit the road to exhibit, attend and speak at some of the most important health care conferences of the year. Come and see us at the following conferences:

July 17, 2015

MAXIMUS Federal to Participate in CompTIA’s Information Technology Industry Events

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For the past 20 years, I’ve seen many changes to technology, particularly at the federal government level. There are many new and emerging trends in informational technology management with exciting implications for government agencies and programs, as well as the citizens they serve.

July 15, 2015

MAXIMUS Health Literacy Leaders Presented at APHSA Webinar: Transforming Communications with Integrated Health Literacy Strategies

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On June 23, MAXIMUS and the American Public Human Services Association (APHSA) hosted the Transforming Communications with Integrated Health Literacy Strategies webinar. Anita Light, Director of the National Collaborative at APHSA, Doug Howard, Senior Vice President of Business Development at MAXIMUS, and Nicole Donnelly, Director at the MAXIMUS Center for Health Literacy, co-presented on the importance of health literacy strategy for effective communications.

July 09, 2015

State Medicaid Programs and the Changing Dynamics of Pharmacy Benefits Management

MAXIMUS President Bruce Caswell wrote a column for the Huffington Post on the new, changing dynamics of pharmacy benefits management programs. An excerpt is below, along with a link to the full article.

June 30, 2015

Featured Article in APHSA’s Policy and Practice: “State Transformation Opportunities for Health Insurance Coverage”

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Here’s a piece that Jan Ruff, MAXIMUS Senior Vice President and health policy expert, wrote for the June issue of Policy and Practice, the magazine of the American Public Human Services Association (APHSA). The article focuses on a specific section of the Affordable Care Act that provides states with unique opportunities to transform their health insurance programs.

June 19, 2015

Tips for Evolving Medicaid Pharmacy Benefits Management Programs

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A few weeks ago, we ran the Tips for Enhancing Your Medicaid Pharmacy Benefits Management (PBM) Programs webinar. PBM program roles have been changing extensively over the last few years, with many states moving their Medicaid enrollees from fee-for-service programs into managed care programs. Nearly 75 percent of the Medicaid population now receive their medical services and prescription drug benefits through a Managed Care Organization (MCO).

June 08, 2015

Minimizing the Use of Social Security Numbers in Government Programs

As government agencies and businesses increasingly rely on electronic communications, benefits and commerce, there is an ever-greater opportunity for data breaches and identity theft. Recently, we have witnessed cyberattacks on well-known retailers and service providers that have resulted in data breaches affecting millions of consumers. It is likely that each of us knows someone affected by these breaches – perhaps it has even happened to you.

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