Thomas Hancock

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Thomas Hancock

Vice President, Digital Solutions

With 20 years of leadership experience in digital services, Mr. Hancock joined MAXIMUS in 2015 as the Head of Digital Solutions. He is responsible for leading all digital strategy and initiatives, including mobile applications, responsive websites, social media deployments and predictive analytics, to support the key objectives for the Company, global business units, as well as add value for government clients. Additionally, Mr. Hancock identified and leveraged cost effective, reusable digital technologies that can be rapidly deployed across business lines and geographies. Prior to joining MAXIMUS, Mr. Hancock served as the Digital Banking Product Executive for Bank of America where he was responsible for Mobile Banking, Digital Sales and Help & Support functions.

June 01, 2017

Improving Program Effectiveness and Consumer Experience Through Digital Solutions

Similar to the consumer world, citizens are expecting government services to be delivered in Digital Channels, allowing them to access those services at the time and method that works best with their schedule. By building services in the Online, Mobile, Text and Social Media channels, government agencies can maximize their reach to the citizens they are trying to serve.