Government-Citizen Interactions

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October 01, 2015

MAXIMUS Federal Joins Top Federal Agency Leaders at Customer Experience (CX) Summit

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I am pleased to announce that, on behalf of MAXIMUS, I will be co-chairing the American Council for Technology (ACT) - Industry Advisory Council’s (IAC) first Customer Service Experience Summit – The CX Journey…Understanding Customers and Engaging Employees. The CX Summit is the first in a series of events that will explore one of the most pressing issues for the government today: citizen services.  The event will be held on October 7 at the Washington Marriott in Washington, D.C.

August 11, 2014

Enhancing the Citizen Journey: A Shift in Focus to Citizen Services

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The government’s imperative to improve the consumer experience, and the opportunity it holds for industry.

Websites, 24/7 customer support, mobile applications and other tools have opened communication between government and citizens like never before. Citizens demand customer service for everything they do – the government is no exception – and they want many options to access it. However, with each new advance in delivering customer service, the complexity of the processes and consumer technology increases for how it’s delivered.

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