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October 13, 2016

How Citizen Engagement Centers Can Reduce Costs While Improving Outcomes

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As our series on Citizen EngagementTM Services continues, Andy Beamon speaks to how a Citizen Engagement Center can both improve the Citizen JourneyTM and reduce operating costs.

September 13, 2016

The Evolution of the Contact Center to the Citizen Engagement Center

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In the first of a series we’ll be running throughout the fall on Citizen EngagementTM Services, Scott Clarke, Vice President of Citizen Engagement Services for MAXIMUS Federal, discusses the importance of evolving the contact center into the Citizen Engagement Center. He also addresses what is different about the Citizen Engagement Center and the positive impact it has on the Citizen JourneyTM.

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