Affordable Care Act

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March 07, 2017

In Conversations About Health Care in America, Health Literacy Must Remain in the Discussion

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As the new administration determines its approach for providing health insurance coverage for Americans, two things are clear: a disproportionate number continue to be lost in the health care system and the need for clear communication about health insurance persists. Research shows that many consumers lack a basic understanding of how the system works, what their options are, and how to get and use their benefits.

November 02, 2016

Open Enrollment: Find the health insurance that’s right for you

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If you want to buy individual or family health insurance, your chance to sign up for coverage takes place during a certain time of year called open enrollment. Some people can get coverage outside of open enrollment if they have a qualifying life event, such as getting married or having a baby.

October 17, 2016

Health Insurance Literacy: Communicating Access to Coverage

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As we mark the sixth year anniversary of the Affordable Care Act (ACA), we can celebrate the enrollment of tens of millions of people who have historically been uninsured into health insurance programs. However, we also know that problems — particularly around health insurance literacy — still persist. Health insurance literacy is the degree to which individuals have the knowledge, ability and confidence to find and evaluate information about health plans, select the best plan for their financial and health circumstances, and use the plan once enrolled.

October 15, 2015

October is National Health Literacy Month: How it’s Key to Improving Health Outcomes

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October has been designated as Health Literacy Month, which brings a renewed focus on ensuring that Americans understand how to manage their health care, and with the Affordable Care Act (ACA), how to manage their health insurance coverage. Health literacy is defined as the degree to which an individual has the ability to obtain, communicate, process and understand basic health information and services to make appropriate health decisions.

July 09, 2015

State Medicaid Programs and the Changing Dynamics of Pharmacy Benefits Management

MAXIMUS President Bruce Caswell wrote a column for the Huffington Post on the new, changing dynamics of pharmacy benefits management programs. An excerpt is below, along with a link to the full article.

June 30, 2015

Featured Article in APHSA’s Policy and Practice: “State Transformation Opportunities for Health Insurance Coverage”

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Here’s a piece that Jan Ruff, MAXIMUS Senior Vice President and health policy expert, wrote for the June issue of Policy and Practice, the magazine of the American Public Human Services Association (APHSA). The article focuses on a specific section of the Affordable Care Act that provides states with unique opportunities to transform their health insurance programs.

April 22, 2015

Webinar on April 24: Continuing the Conversation on Opportunities for State Innovation in Health Insurance Programs

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In February, we hosted a live event at the Newseum surrounding the special provision of the Affordable Care Act (ACA) that offers states the opportunity to take new approaches to their health insurance programs.  Section 1332, also known as the 2017 State Innovation Waiver, can be leveraged by states in designing and developing new ways to operate their public health insurance programs.

April 08, 2015

1095-A Tax forms: Frequently Asked Questions

With the April 15 tax filing deadline rapidly approaching, Americans are gathering their financial information and tax forms. For many health insurance marketplace consumers, this includes a new form they have received this year called the 1095-A, also known as the Health Insurance Marketplace Statement.

April 02, 2015

My Huffington Post Article on the 2017 State Innovation Waivers

I recently wrote an article titled “The Time is Now: Why States Need to Start Thinking About 2017 State Innovation Waivers” for the Huffington Post.

February 03, 2015

Live Event & Webcast on February 6th: Opportunities for State Innovation in Health Insurance Programs

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The Affordable Care Act (ACA) includes a special provision for states to take new approaches to their health insurance programs: Section 1332. Commonly referred to as the 2017 State Innovation Waiver, Section 1332 gives states greater flexibility on how they can provide health insurance coverage to their citizens and support new initiatives for how they manage their Medicaid programs.

January 23, 2015

Preparing for IRS Form 1095-A, The Health Insurance Marketplace Statement

Here’s a piece that MAXIMUS President Bruce Caswell wrote for the Huffington Post on the new IRS Form 1095-A that many people will receive this month.

December 04, 2014

Components of a Successful Health Insurance Exchange Call Center

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This post was originally written by Eric Rubin for Healthcare Business Today, discussing important components for a successful health insurance exchange call center. To view the entire post, click here.

November 13, 2014

Eric Rubin Discusses Preparations in the Exchange Contact Centers for the Second Open Enrollment Period with the Washington Post

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Eric Rubin, President of Health Operations, spoke with Washington Post reporter Amrita Jayakumar about lessons learned from the first enrollment period of the Affordable Care Act, and how we are preparing for the upcoming one.

September 05, 2014

Customer Contact Centers are Critical for Second Open Enrollment

This post was originally written by Ilene Baylinson for Healthcare Reform Magazine, discussing the challenges the second open enrollment period will bring. To view the entire post, click here.

August 11, 2014

Enhancing the Citizen Journey: A Shift in Focus to Citizen Services

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The government’s imperative to improve the consumer experience, and the opportunity it holds for industry.

Websites, 24/7 customer support, mobile applications and other tools have opened communication between government and citizens like never before. Citizens demand customer service for everything they do – the government is no exception – and they want many options to access it. However, with each new advance in delivering customer service, the complexity of the processes and consumer technology increases for how it’s delivered.

May 07, 2014

Young Invincibles: Educating the Next Generation of Health Care Consumers

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One of the most popular features of the Affordable Care Act (ACA) was ensuring coverage of children on their parents’ health insurance up to age 26.  These young adults are often called the “young invincibles” and are a segment of our population that previously was largely uninsured.

April 01, 2014

Takeaways from the HIMSS Conference: Health Care Delivery is Moving to a Patient-Centric Model

Health care delivery is increasingly shifting to a focus on meeting the demands of patients and less about them navigating the provider model.

February 06, 2014

Exchange Contact Centers Are Helping Thousands Navigate Health Reform

Behind the self-service exchange websites, contact centers are helping consumers with the tough questions they have about health insurance coverage.

Henry Ford once said that, “Coming together is a beginning, staying together is progress, and working together is success.” The same could be said for health reform, which represents one of the most complex and sweeping changes to our nation’s health care system since the introduction of Medicare and Medicaid. 

February 03, 2014

Takeaways from AHIP Exchange Conference: More to Exchanges Than Technology

Technology is only part of the equation to a positive insurance exchange consumer experience.

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