Public-Private Partnership with New York Department of Health Leads to Recognition for Outstanding Customer Service

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October 07, 2014

MAXIMUS and the New York State Department of Health (DOH) have worked together for more than 15 years, providing a range of contact center services for the state’s Medicaid and health insurance programs. These include New York’s Medicaid managed care program, many of the governor’s Medicaid reform initiatives, and the centralized statewide Enrollment Center where eligible individuals can renew their public health insurance.

The longevity of our relationship speaks to the outstanding professional and business relationship between MAXIMUS and the New York State DOH. As a result of this success, we received the Outstanding Partnership Award at the Contact Center World’s Americas Best Practices Conference.

The award recognizes clients and business partners who have demonstrated a highly successful relationship through proven results. We received the silver medal for our collaborative dedication to providing superior and innovative customer service in support of the state’s public health insurance programs.

In the State, MAXIMUS provides education and enrollment services, which include assisting program members with the selection of a health insurance plan that best fits their health needs. In operation since 1998, one MAXIMUS contact center serves all Medicaid programs in 45 New York counties and handles approximately 1.1 million calls annually. Another initiative improves the quality of health care, reduces medical errors and increases patient safety by providing consumers the right to make informed decisions when selecting a provider. All of these innovative service delivery practices exemplify the work that MAXIMUS and the New York State DOH have collaborated on.   

We are honored to serve the citizens of New York and pleased to be recognized alongside the New York State DOH.

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