Friday Five - August 11, 2017

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August 11, 2017
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In this week’s Friday Five, MAXIMUS is reading about how Medicaid ended up with such implementation variation between states, the status of Medicaid expansion waivers, and concern over the looming deadline to reauthorize CHIP funding.

1. Artificial intelligence can make voice technology less frustrating

Tom Romeo, general manager of U.S. Federal Services at MAXIMUS, writes about the opportunities technology offers to enhance customer service at call centers (like those used for Medicare & Medicaid) in this article published by NextGov. New systems, called intelligent virtual systems, are combining elements of speech recognition from interactive voice response systems and AI to better self-tune, capture, and verify information with lower failure rates and frustration.

2. Medicaid, explained: Why it’s worse to be sick in some states than others

How did the current Medicaid system in the U.S. come to exist? This video by Vox breaks down the history of how we ended up with a state-administered program that varies greatly in eligibility requirements and coverage provided depending on the state you live in.

3. Section 1115 Medicaid expansion waivers: A look at key themes and state-specific waiver provisions

The Kaiser Family Foundation provides a summary of what a Section 1115 waiver does, the states that have implemented waivers, those that were denied waivers, and those still pending. Each waiver, while unique to the state, has common provisions that expand Medicaid.

4. CMS approves state capitated Medicaid program in Florida

Florida recently received approval from CMS for their Section 1115 waiver request, as reported by HealthPayer Intelligence. The waiver allows them to provide financial and other resources to hospitals that provide care for the uninsured and improve access to and increase the number of quality providers that serve the Medicaid population. 

5. Will Congress force me to deny health care to children once again?  

Funding for the Children’s Health Insurance Program (CHIP) that provides coverage for 8 million children will expire in September without Congressional action. In this opinion piece in the Washington Post, a Philadelphia pediatrician stresses its importance to her patients and the greater community.

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