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April 08, 2015

1095-A Tax forms: Frequently Asked Questions

With the April 15 tax filing deadline rapidly approaching, Americans are gathering their financial information and tax forms. For many health insurance marketplace consumers, this includes a new form they have received this year called the 1095-A, also known as the Health Insurance Marketplace Statement.

January 23, 2015

Preparing for IRS Form 1095-A, The Health Insurance Marketplace Statement

Here’s a piece that MAXIMUS President Bruce Caswell wrote for the Huffington Post on the new IRS Form 1095-A that many people will receive this month.

December 04, 2014

Components of a Successful Health Insurance Exchange Call Center

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This post was originally written by Eric Rubin for Healthcare Business Today, discussing important components for a successful health insurance exchange call center. To view the entire post, click here.

November 13, 2014

Eric Rubin Discusses Preparations in the Exchange Contact Centers for the Second Open Enrollment Period with the Washington Post

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Eric Rubin, President of Health Operations, spoke with Washington Post reporter Amrita Jayakumar about lessons learned from the first enrollment period of the Affordable Care Act, and how we are preparing for the upcoming one.

September 05, 2014

Customer Contact Centers are Critical for Second Open Enrollment

This post was originally written by Ilene Baylinson for Healthcare Reform Magazine, discussing the challenges the second open enrollment period will bring. To view the entire post, click here.

May 07, 2014

Young Invincibles: Educating the Next Generation of Health Care Consumers

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One of the most popular features of the Affordable Care Act (ACA) was ensuring coverage of children on their parents’ health insurance up to age 26.  These young adults are often called the “young invincibles” and are a segment of our population that previously was largely uninsured.

February 06, 2014

Exchange Contact Centers Are Helping Thousands Navigate Health Reform

Behind the self-service exchange websites, contact centers are helping consumers with the tough questions they have about health insurance coverage.

Henry Ford once said that, “Coming together is a beginning, staying together is progress, and working together is success.” The same could be said for health reform, which represents one of the most complex and sweeping changes to our nation’s health care system since the introduction of Medicare and Medicaid. 

February 03, 2014

Takeaways from AHIP Exchange Conference: More to Exchanges Than Technology

Technology is only part of the equation to a positive insurance exchange consumer experience.