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August 15, 2016

The Importance of Government to Deliver a Better Citizen Experience

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Lisa Veith, Senior Vice President of Business Development and Marketing for MAXIMUS Federal, discusses the renewed importance that government is facing in enhancing the Citizen Journey. Lisa was also recently nominated for a 2016 FedScoop 50 award for Industry Leadership. You can vote for her here. (Voting is now closed).

March 09, 2015

MAXIMUS Federal Vice President Anna Sever Discusses the Future of Health Care Payment Reform

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Anna Sever, Vice President of Business Development for MAXIMUS Federal Services, offers her take on health care payment reform in a recent issue of Healthcare Reform Magazine. In the article, “Payment Reform: How Consensus Can Create Quality Care,” Ms. Sever discusses the urgent need for reform, the evolution of the payer landscape, and why contractors and their federal counterparts must work together to condense payer quality standards and prepare for a major shift toward quality of care and improved customer service.

October 07, 2014

Public-Private Partnership with New York Department of Health Leads to Recognition for Outstanding Customer Service

MAXIMUS and the New York State Department of Health (DOH) have worked together for more than 15 years, providing a range of contact center services for the state’s Medicaid and health insurance programs. These include New York’s Medicaid managed care program, many of the governor’s Medicaid reform initiatives, and the centralized statewide Enrollment Center where eligible individuals can renew their public health insurance.

August 11, 2014

Enhancing the Citizen Journey: A Shift in Focus to Citizen Services

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The government’s imperative to improve the consumer experience, and the opportunity it holds for industry.

Websites, 24/7 customer support, mobile applications and other tools have opened communication between government and citizens like never before. Citizens demand customer service for everything they do – the government is no exception – and they want many options to access it. However, with each new advance in delivering customer service, the complexity of the processes and consumer technology increases for how it’s delivered.

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