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July 26, 2016

Celebrating National Child Support Awareness Month and Child Support Professionals Everywhere

August 2016 marks the 21st anniversary of National Child Support Awareness Month, established by former President William Jefferson Clinton through Proclamation 6814 to recognize the importance of child support programs at all levels of government – and the professionals who operate them – to ensuring children receive the necessary financial support to lead secure and healthy lives.

April 05, 2016

Public-Private Partnerships: Compelling Benefits for Government Agencies to Consider

The federal funding incentive structure for IV-D programs is dependent upon meeting federal performance goals in five key program areas (paternity establishment, support order establishment, current support, arrears collections and cost effectiveness) as well as improving performance and increasing TANF and non-TANF collections. Performance in these program areas and collections impact a state’s ability to generate federal dollars for its program.

December 02, 2015

Using Culturally Competent Outreach to Enhance the Success of Child Support Programs

The United States is a diverse nation, comprised of many unique individuals who are each a product of their own experiences and environment and shaped by their culture. When operating a social program that serves the public, such as with child support services, differences in cultural backgrounds can lead to miscommunications that may impede program success. To be successful in providing services to a diverse public, child support organizations must be able to bridge cultural divides by leveraging Culturally Competent Outreach methods.

October 29, 2015

Chatting Up Employers Improves New Hire Reporting for Child Support

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Pennsylvania achieved an immediate – and sustained – improvement in its electronic reporting rates by adding live chat to its new hire reporting website. By enabling employers to chat with program representatives while they upload data on new employees, Pennsylvania’s program is seeing greater accuracy and faster reporting times — enabling it to locate non-custodial parents and expedite the child support withholding process.

September 21, 2015

Shifting the Focus of State Child Case Workers to High Value Activities

Enforcement and collections are critical activities within any child support program. In Texas, local child support case workers focus more of their time and attention on activities that benefit from their expertise. The state accomplished this by creating a centralized operation for more time-consuming administrative functions, including:

September 14, 2015

Decoding the Federal Funding Formula to Maximize Funding for Your IV-D Program

The formula used by the federal government to calculate the amount of funds it gives to state IV-D programs is complex. By understanding how it works, however, you can evaluate your state’s performance to identify those activities that could help generate more federal dollars for your IV-D program.

Three Components of the Federal Funding Formula

As overall performance and collections increase, states are able to generate revenues from each of the three components of the federal funding formula:

October 27, 2014

“Trust Equity” Leads to $8 Million Catch by MAXIMUS

MAXIMUS strives to earn the role of trusted advisor for the programs we serve. In the child support community, MAXIMUS has unofficially compiled and reported performance data for all state child support programs since 1999. The MAXIMUS data compilations and projections have given states early indications of how the federal Office of Child Support Enforcement (OCSE) will rank each state’s performance when it publishes its official results.

March 12, 2014

In Child Support, Early Intervention Trumps Enforcement

The percentage of U.S. children living in a household with two married parents has dropped from 77 percent to 64 percent since 1980. While this doesn’t change the fact that children continue to receive the majority of necessary economic and emotional support from their parents, it does make it more of a challenge. Today, more and more parents rely on government provided financial assistance or court-ordered child support payments for their child, which means child support agencies are playing an increasingly important role in the well-being of our nation’s kids.