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September 28, 2016

The Future of Digital Services in Government

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In the next video of our continuing series on Citizen EngagementTM Services, Martha Dorris, former Deputy Associate Administrator for the Office of Citizen Services and Innovative Technologies at GSA, discusses the future of digital services in government and how they can be used throughout the Citizen JourneyTM.

September 13, 2016

The Evolution of the Contact Center to the Citizen Engagement Center

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In the first of a series we’ll be running throughout the fall on Citizen EngagementTM Services, Scott Clarke, Vice President of Citizen Engagement Services for MAXIMUS Federal, discusses the importance of evolving the contact center into the Citizen Engagement Center. He also addresses what is different about the Citizen Engagement Center and the positive impact it has on the Citizen JourneyTM.

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