Archive » October 2015

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October 29, 2015

Chatting Up Employers Improves New Hire Reporting for Child Support

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Pennsylvania achieved an immediate – and sustained – improvement in its electronic reporting rates by adding live chat to its new hire reporting website. By enabling employers to chat with program representatives while they upload data on new employees, Pennsylvania’s program is seeing greater accuracy and faster reporting times — enabling it to locate non-custodial parents and expedite the child support withholding process.

October 15, 2015

October is National Health Literacy Month: How it’s Key to Improving Health Outcomes

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October has been designated as Health Literacy Month, which brings a renewed focus on ensuring that Americans understand how to manage their health care, and with the Affordable Care Act (ACA), how to manage their health insurance coverage. Health literacy is defined as the degree to which an individual has the ability to obtain, communicate, process and understand basic health information and services to make appropriate health decisions.

October 01, 2015

MAXIMUS Federal Joins Top Federal Agency Leaders at Customer Experience (CX) Summit

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I am pleased to announce that, on behalf of MAXIMUS, I will be co-chairing the American Council for Technology (ACT) - Industry Advisory Council’s (IAC) first Customer Service Experience Summit – The CX Journey…Understanding Customers and Engaging Employees. The CX Summit is the first in a series of events that will explore one of the most pressing issues for the government today: citizen services.  The event will be held on October 7 at the Washington Marriott in Washington, D.C.

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