Tools and Resources

BEST PRACTICES: Assessment Tips & Reminders

1. We thank you for your patience as we address every call in the order we receive them. Our standard practice is to return calls within two business days; however, this may vary during periods of significant call volumes.

We request you do not call multiple times and leave multiple voicemails regarding the same issue/question. This only slows the process and will not result in an earlier call back.

2. To obtain missing determination letters from previous vendors, reach out to OADS at OADS-LTSS-Requests.DHHS@maine.gov. For any missing a determination letters from assessments completed by Maximus, contact the Maine ASA Support Desk: 883.525.5784 

3. The Maine-ASA@maximus.com email is only for submitting referrals and supporting documentation. For general assessment questions, Providers should email Ask-MaineASA@maximus.com.

FAQs: Answers to All Your Important Program Questions

Q: Can I combine multiple referrals into one fax?  A: It is best practice to send referrals separately, rather than combine multiple referrals into one fax. When a single fax transmission is received with multiple referrals, it results in the need to digitally separate each individual referral. Sending each referral in a separate fax transmission reduces the risk of potential HIPAA violation and speeds up the intake process. 

Q: What is the expected turnaround time for a LTC MED assessment?

A: Hospitals have an expected 24-hour turnaround time. All other referrals have a 5-business day turnaround time. For nursing facilities with a first non-SNF day due to denial of skilled services, the assessment cannot be completed prior to the first nonSNF date. 20-day copay assessments are not completed before the 20th Medicare day.

Q: Will assessments completed at a facility be printed and given to recipients prior to the assessor leaving that facility? 

A: Yes, standard practice is that a copy of the assessment will be provided during the assessor’s facility visit, unless the assessor is must delay completion to obtain missing information. In that case, a copy of the medical eligibility will be faxed to the facility. 

TOOLKIT: Helpful PASRR Tools & Resources

Please review a couple of important reminders regarding our contact information and essential resources below:

• PASRR Tools & Resources - this site is your one stop shop for all documents and training materials related to your work with the Maine PASRR Program
• State Requirements for PASRR Review
• AssessmentPro PASRR Provider Training Checklist
• PASRR Glossary of Terms
• PASRR Frequently Asked Questions (FAQs)
• PASRR Technical Assistance Center (PTAC) - this vital resource helps states fulfill the goals of Preadmission Screening and Resident Review, offering webinars (some of which offer free CEUs) as well as Frequently Asked Questions (FAQs), tools, and other helpful resources.

ASK MAINE ASA: Reach Out to the Maine Help Desk with Questions or Suggestions

Do you have questions about any of the programs managed through the Maine Assessing Services Agency (ASA)? Would you like to request a specific topic to be covered in a future edition of the Quarterly Newsletter or maybe in an upcoming program webinar? Don't hesitate to reach out to us for assistance:

• For General questions regarding an assessment status or general questions: Ask-MaineASA@maximus.com
• To submit a new Referral request: Maine-ASA@maximus.com
• Phone: 833.525.5784
• Website:
  Maine ASA Tools & Resources
  Maine PASRR Tools & Resources